1. Information We Collect
We collect information you provide directly, including your name, contact details, date of birth, and the health information you submit through our eligibility quiz and medical questionnaire (such as height, weight, medical history, medications, and allergies). We also collect payment information through our processor and limited technical data (device, browser, IP address, and usage activity) when you use our site.
2. How We Use Your Information
- To connect you with a licensed provider and facilitate a telehealth evaluation;
- To process payments, fulfill orders, and arrange shipment of prescribed medication;
- To communicate with you about your care, orders, and account by email and SMS (with your consent);
- To operate, secure, and improve our services and to comply with legal obligations.
3. Protected Health Information (PHI)
Health information you share for the purpose of evaluation and treatment is handled in accordance with applicable law and our Notice of Privacy Practices (HIPAA Notice). We do not sell your health information.
4. How We Share Information
We share information only as needed to deliver our services: with the licensed providers who evaluate you, with pharmacies that dispense and ship medication, with service providers (such as payment, hosting, and communications vendors) under contract, and when required by law. We do not sell your personal information.
5. SMS / Text Messaging
If you opt in, we send appointment, order, and care-related text messages. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent to texts is not a condition of purchase.
6. Data Retention & Security
We retain information as long as needed to provide services and meet legal, tax, and medical-record requirements, then dispose of it securely. We use administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is completely secure.
7. Your Choices & Rights
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications, subject to legal and medical-record limits. Residents of certain states (including California) may have additional rights. To exercise any right, contact us using the details below.
8. Children's Privacy
Our services are for adults 18 and older. We do not knowingly collect information from minors.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be posted here with a new effective date.
10. Contact Us
Ascend Wellness Cooperative · [email protected]